Last modified March 5, 2025
Our Return Policy
USA Return Policy
We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, our domestic customers may return the unused portion (within one year of date of purchase) with a short explanation, and we will promptly refund your payment.
Once your return has been received, a credit or refund will be issued.
To send an item back, simply send it to:
Natural Vitality
CS Return Dept.
2110 Smithtown Ave
Ronkonkoma, NY 11779-7347
USA
We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we cannot be responsible for items that do not arrive at our warehouse.
If you have any questions about our domestic return policy or about a specific return, email us at customerservice@naturalvitality.com, or call our Customer Service department at 1-866-416-9216.
International Return Policy
Customers outside the U.S. may return the unused portion of a product within 4 months of their date of purchase. A short explanation of your return must be included along with the returned package. Once your return has been received, a credit or refund will be issued.
No returns are necessary if your order is below $100 USD. Simply submit your request within the appropriate time frame. We are committed to giving you the best experience with our products and guarantee 100% satisfaction with every order.
To send an item back, simply send it to:
Natural Vitality
CS Return Dept.
2110 Smithtown Ave
Ronkonkoma, NY 11779-7347
USA
If you have any questions about our international return policy or about a specific return, email us at customerservice@naturalvitality.com, or call our Customer Service department at 1-866-416-9216.
Change to Our Return Policy
We reserve the right, in our sole discretion, to change our return policy at any time by posting revised terms to our Return Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.
